Return Policy

You will love our products. Incase you don’t,

1. Products that our eligible for return, can be returned within 10 days (7 days for jewelry) of receiving the merchandise. Eligible products will be easily visible on our product screens under shipping information.  2. Not all products are eligible for returns. Please make it a point to understand which products are eligible for returns before purchasing
3. The PotliArts Care team must receive and approve your return request. Once your request is received and approved, we will arrange for a return pick up at an agreed upon time.
4. In the unlikely event that your merchandise arrives damaged, you should email us a photo of the damaged product with the Bar Code. You must email us about any damaged product with the Bar Code. You must email us about any damaged items in your shipment within 48 hours of receiving your order.
5. Return shipping and stocking charges will be borne by you. Return and Refund requests will be accepted only if placed within a week of your receiving  the goods.
6. Upon authorization of returns, we will gladly offer you an exchange or refund. You could choose to get a full refund in the form of store credits or get a refund on your original credit or debit card. We aim to process all refunds within one week. Items that may have been damaged, defective or sent by error will be fully refunded.
7. If you have any questions about your return, feel free to reach out to us at
8. All returns are subject to the final discretion of PotliArts.

For any other questions or clarifications, please reach out to us at